Lessons in how not to customer service. A primer by Airtel.

June 29, 2017 in Brands & Stories, Customer who?, Marketing, Rants

For a little over four months now, our nine-year happy relationship with Airtel has been under a lot of stress. We’ve been plagued by an awful internet connection that drops as frequently as it slows down. If one of us is using the internet to upload a video to Facebook or backup to Dropbox, the other has to wait around, because the connection becomes unusable, even to browse a static website.

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