Have you ever, as a child, while walking past a store with your family, stopped and pointed at something that caught your fancy looking longingly at your parents? Sending a clear message that you want it, whatever it is? Or perhaps started rolling on the ground right there, bawling that you want it?
Lessons in how not to customer service. A primer by Airtel.June 29, 2017 in Brands & Stories, Customer who?, Marketing, Rants
For a little over four months now, our nine-year happy relationship with Airtel has been under a lot of stress. We’ve been plagued by an awful internet connection that drops as frequently as it slows down. If one of us is using the internet to upload a video to Facebook or backup to Dropbox, the other has to wait around, because the connection becomes unusable, even to browse a static website.